Request a Refund for a Digital PlayStation Game (Good Luck)
To request a refund for a digital purchase from the PlayStation Store, visit Sony’s refund request page. There, you can connect to the Refund Chatbot, a digital assistant that will let you know if you’re eligible for a refund on the purchase in question.
Note that it may not be possible to get a refund if you’ve downloaded the game, so don’t get your hopes up on this working for a buggy Cyberpunk 2077. Many people have reported being denied refunds because of this, including our own Mark Medina, who posted his chat transcript on Twitter. Also, you only have 14 days from purchase to request a refund.
Request a Refund for a Digital Xbox Game
To request a refund for an digital Xbox game, you’ll have to visit Microsoft’s refund page. Like the PlayStation Store above, Microsoft says refunds will only be available within 14 days of purchase.
— Cyberpunk 2077 (@CyberpunkGame) December 14, 2020
If you purchased a physical copy of the game, CD Projekt Red suggests trying to return it to the retailer you purchased it from. If that doesn’t work, you can email [email protected] to seek assistance. The company says it will “do our best to help you. Starting from today, you can contact us for a week up until December 21st, 2020.”
What’s wrong with Cyberpunk 2077 on the base PS4 and Xbox One? Plenty. Bugs of all kinds have been appearing, including problems with NPC pathfinding, missing textures, (ahem) body parts sticking through clothing, and many more. So many more, in fact, that we’ve compiled a video of some of the funniest ones. You can watch it above.
To address these issues, the developer said it will release updates “frequently whenever new improvements are ready.” Two larger patches are also in the works, with the first expected to arrive in January and the second to follow in February.
Chris Reed is a commerce editor and deals expert at IGN. You can follow him on Twitter @_chrislreed.